Refund Policy

1. Digital products

Chosen, Not Compared is sold as a digital product. Depending on the edition you purchase, it may include a PDF ebook, printable worksheets and editable companion files. No physical book is shipped.

2. When we can provide a refund

We will review refund requests in the following situations:

• Duplicate payment: you were charged more than once for the same order.
• Failed delivery: your payment was successful, but you did not receive the files or cannot access the download.
• Wrong or missing files: the files supplied do not match the edition you purchased.
• Defective files: a file is corrupted or cannot be opened, and we cannot fix the issue or provide a working replacement.

Where possible, we will first try to resolve a delivery or file problem by sending the files again or providing a replacement. If we cannot resolve the problem, we will consider an appropriate refund.

3. Change of mind and results

Because this is a digital product, we do not generally provide refunds simply because you change your mind after the files have been delivered, decide the book is not for you, or choose not to use the materials.

The book and worksheets provide educational guidance and practical exercises. They do not guarantee a particular level of sales, revenue, business growth or other result. Not achieving a particular business outcome is not, by itself, a reason for a refund.

4. How to request a refund or help

Email hello@chosennotcompared.uk and include:

1. your name and order or receipt reference;
2. the edition you purchased (Essential or Complete);
3. the date of purchase; and
4. a short explanation of the problem.

If the issue involves a file, please include its name and, if possible, a screenshot showing the problem. We aim to acknowledge support requests within two business days.

5. Payments made through Creem

Creem processes payments for purchases made through our checkout. If a refund is approved, or a refund is otherwise required, we submit it through the relevant Creem process. The refund is normally sent to the original payment method. The time it takes to appear depends on your bank, card issuer or payment provider.

For help with a receipt, payment or checkout issue, you can also use the support details or customer portal shown in your Creem receipt.

6. Your consumer rights

This policy explains how we handle refund requests. It does not take away any refund or other rights that may apply to your purchase under the laws that protect you.

7. Contact